How long does shipping take?
To get your Aussie food to you quickly and safely at the cheapest rates possible, we have provided 3 shipping options that you can choose from:
- Economy (for orders weighing up to 2kg).
This is our cheapest shipping rate for small orders. It usually takes 5-12 business days to ship to metropolitan areas, depending on where you are in the world. PLEASE NOTE: If you pick Economy shipping your order will not be tracked. If the package is lost, there is usually nothing that can be done.
- Standard (for orders weighing up to 20kg).
This is a safer shipping option as the package is tracked. For metropolitan areas it usually arrives in 3-7 business days in New Zealand, United States, Canada, China, Hong Kong and Japan. For the rest of the world it usually takes 3-12 business days to ship to metropolitan areas.
- Express (for orders weighing up to 20kg).
This is our fastest shipping option, and it is tracked just like standard shipping. For metropolitan areas it usually arrives in 2-5 business days in New Zealand, United States, Canada, China, Hong Kong and Japan. For the rest of the world it usually takes 3-7 business days to ship to metropolitan areas.
Delays can often occur during Christmas and Easter periods, as well as if the package is held up in customs or for unforeseen reasons such as weather or postage strikes. The COVID-19 situation will potentially lead to transit delays worldwide. Our courier has told us that express deliveries will be prioritised. Thank you for your patience and understanding during this time.
If you are ordering to an Australian address, shipping works differently. Please contact us if you have any questions about shipping within Australia.
How is the shipping price calculated?
The price of shipping is calculated on the weight of the order, the country which it is being delivered to, and the shipping option that you select. Our shipping calculator can help you to work out whether you are able to add more items to your shopping cart without increasing the shipping cost.
The Australian Food Shop difference
We receive excellent rates from our courier which we pass straight onto our customers. This makes it much cheaper for us to send food and products than if family or friends posted it them themselves.